By purchasing from this website you accept the Company Terms and Conditions
Terms and Conditions:
Overseas orders: when a product is unavailable in store/warehouse and an order needs to be placed with our overseas manufacturers, the order can’t be cancelled, amended, returned or exchanged. The Company requires a 50% non-refundable deposit for all overseas orders. You will be informed of product’s availability at the time of purchase. Most overseas orders can take up to 60 days from confirmation of order. Balance of overseas orders require balance of payment within 7 days of receipt of goods into our warehouse. In case balance of payment has not been made within stated time, the goods will be returned to stock, and the deposit forfeited in full. In some cases, the client will still be liable for money owed (custom orders and numbered limited editions items).
By purchasing from this website the Company certifies the product authenticity and provenance. Please refer to the list of authorised retailers for any of the products sold contractually by the Company under exclusive license from the Manufacturers. A retailer not listed on this website is not an authorised retailer and neither the Company nor the Brands listed herein will be held responsible for the authenticity or the origin of the products sold. In the case of luxury products, purchase origin is essential. There is no warranty whatsoever for any product purchased from a non-authorised retailer whether on-line or brick and mortar.
All returns must be sealed and in unused condition. All cutlery must be factory sealed. Returns are only accepted in case of manufacturing defects. The company will replace defective items under its warranty policy (please see Warranty). They are no refunds unless the item can no longer be replaced. Returns or exchanges are only considered with proof of purchase and within fourteen days of original day of purchase. Any purchase stating “Final sale” or “Display item” on the original invoice cannot be exchanged or returned. There is no warranty on items sold “as is”.
Local courier: a courier means delivery within 5 km radius of our flagship store and guaranteed within 4 hours of dispatch. We decline responsibility for wrong addresses given or unavailability of the recipient at the time of delivery. Minimum courier charges for Sydney CBD are $ 30.00. Please check with your sales consultant for exact pricing which may vary according to location and number of items to be delivered. Local courier delivery for same day service cannot be accepted after 2:00 pm daily.
The company welcomes pick up from our flagship stores by a client’s denominated own courier.
Overnight satchels: Australia Post overnight satchels are available for 1kg and 3 Kgs packs. Overnight satchel for 1Kg is $ 25.00 and $ 35.00 for 3 Kg. Crystal and china are never sent via Australia Post due to possibility of breakage.
Interstate overnight shipping: Interstate shipping is charged per box. Shipping to metropolitan cities is $ 75.00 for NSW; $ 110.00 per large box for Victoria; $ 120.00 to WA and SA; $ 160.00 to NT and Tasmania. For interstate country delivery addresses, please talk to your sales consultant.
Road service: road service takes up to 3 days to VIC; 7 days to WA, SA, NT and Tasmania. Road service is ca. 20% cheaper per box than overnight service.
International shipping: international shipping is only done by FedEx for security of goods. International shipping requires the recipient’s phone number and can only be quoted at the time of purchase. All international freight must be accompanied by Commercial Invoices: commercial invoices reflect the cost for replacement of goods and not necessarily original price of goods. The recipient or purchaser is liable for all taxes/GST/VAT upon arrival in the country of destination. Purchaser will benefit from a GST free invoice at time of purchase only if goods are shipped directly from the Company.
We can only provide an estimate of costs for FedEx shipments and customer is liable for the difference once FedEx has provided the Company with exact costings.
Shipping costs must be paid in full at time of purchase.
Goods damaged in transit:
Whilst we are extremely careful with packaging of goods for shipping purposes, shipping companies may not be as careful in their handling. In order to make a claim, please keep and photograph the packaging and contact us immediately. Goods damaged in transit can only be claimed if necessary proof is brought to our attention. Claims for goods damaged in transit are only accepted within 48 hours of reception of goods, depending on method of shipping.
Goods sent to incorrect address;
When a customer fails to inform the Company of a change of address or provides an invalid shipping address, all costs associated with reclaiming and redirecting the package to the proper address will be borne by the customer. In case goods go missing due to incorrect information provided at the time of service, the Company is not liable either for the refund nor resupply of the goods.
A manufacturing defect is determined when a product does not perform or does not look as originally intended. A manufacturing defect is seen by the naked eye at the time of receipt, not after normal wear and tear. Normal wear and tear under normal usage is not covered by the manufacturer’s warranty. In the case of defect on an item purchased in its original packaging but discontinued by the brand where replacement is impossible, a suitable alternative or a refund will be proposed. Please note that warranty on lacquered items is 90 days from purchase. Claims under warranty are assessed by the Company and addressed on a case by case basis. Claims under warranty require for the physical item to be assessed and cannot be done over the phone/via email. Claims under warranty require original proof of purchase from an authorised retailer. In the case a claim is accepted all shipping costs associated with the claims will be borne by the Company. Claims are assessed within 7 working days after reception of the item to be claimed.
The Company reserves the right to cancel orders placed by customers with whom it has a dispute concerning a prior order or if the Company has reasonable cause to suspect that the customer has violated the Company Terms and Conditions or is engaged in a fraudulent activity or any other legitimate cause. If a customer order has been suspended due to any of the above, the money held on credit card to secure the order will be refunded in full. Such refund might take up to 5 days depending on the customer’s financial institution and type of credit card.
Product availability will be confirmed at time of purchase. In some cases requested product is manufactured on demand and the time frame is up to 90 days from confirmation of order and deposit paid. The Company cannot be held responsible for events outside its control including but not restricted to wars, natural disasters, strikes in the country of manufacturing or locally, or acts of terrorism which may impact on the delivery time. Customers will be informed of delays via phone and emails ahead of scheduled delivery. When time is of the essence, the Company might suggest a replacement/loan product until the item arrives. Please speak to your sales consultant for an optimum resolution of the inconvenience caused by an unexpected delay.